IT Procurement

IT Procurement sources new IT Services partner

Multiple engagements with IT Services providers for development, test and support services had left our customer with poor agreements, unwieldy supplier management and escalating costs whilst planning a migration to new technology. Supplier consolidation through a market review and a sustainable contract was required.

Client

Global money transfer services company

Service

Spend & risk

Sector

Financial Services

Problem

The corporate objective is to migrate from Java based software to a sustainable, modernised, cloud-based architecture and to find a technology partner that can cover all the services required.

The second objective was to consolidate IT services to one sustainable supplier to be a long-term technology partner. Existing arrangements were with small organisations where the customer represented a large proportion of revenue and little resilience existed, presenting a high risk to service delivery and commercial arrangements.

Solution

We led the market appraisal which required a global spread and abilities in both ageing and evolving technologies.

An RFI was issued to appraise c.20 suppliers, the result of which provided a shortlist for the RFP process.

The RFP was a detailed appraisal of the service and scope whilst also including commercial considerations.

Result

A partner was selected who demonstrated an ability to scale, support the geographies and languages required as well as provide talent in the software identified.

The contract was developed to meet both the development and operations requirements of the client and a Supplier Relationship Management framework was initiated to enable communication and performance management.

We also delivered a 25% reduction in day rates through the supplier selection process.

25% Reduction in day rates 100% Risk reduction
The Aster team gave a huge level of confidence for contract negotiations with our suppliers and made the process so very easy in what can be a tough process. Aster earned, very easily, a huge level of respect."
Clare D, Programme lead

Proud to work with

Neptune logo Purple Bricks logo RS components logo RSPB logo Small World logo St Peters Hospice logo Superdry logo Wattbike logo