Procurement Team

The Client’s procurement team was focussed on sourcing activity rather than the full procurement lifecycle as there was limited Supplier Relationship Management capability in place. Without a formal approach, they faced commercial exposure and third party risk.

Our client was a fast moving, digital business with a real focus on the client-facing side of the organisation. Governance and process had taken a back seat in favour of speed of delivery and they had no internal Procurement capability in place.

A significant capital investment program to expand the global distribution network of our customer was hit by a perfect storm of unexpected events that not only impacted their own organisation but also that of the third-party delivery partners.

Multiple engagements with IT Services providers for development, test and support services had left our customer with poor agreements, unwieldy supplier management and escalating costs whilst planning a migration to new technology. Supplier consolidation through a market review and a sustainable contract was required.

Having recently been divested from a larger parent company, our client’s Procurement Team was dealing with a multitude of challenges and a reduced team. One of the biggest issues were long-winded and complicated processes that were no longer fit for purpose for a smaller organisation.