Problem
The organisation had grown by acquisition with multiple hardware OEMs, resellers and spot buying pricing. New starters were experiencing long lead-times due to lack of stock and an inconsistent service. The ordering process was cumbersome and added to overhead. Service and maintenance of the estate was creating a weighty legacy.
Solution
We evaluated the market using a simple RFI process to produce a shortlist of 6 potential service providers. Working with the business and technical teams we ran a robust RFP process detailing the scope and level of service required. Responses were evaluated and each bidder presented.
Results
A partner was selected that could provide a global price for a catalogue of peripherals and devices from a preferred OEM.
The stock levels were agreed to be called off when needed.
The OEM built the hardware ready for dispatch to the relevant geography. The client worked with the distributor and the OEM to secure supply chain for both BAU and project requirements.
A strategic relationship governance was established ensuring that OEM roadmaps, global supply chains and the client business requirements were shared to deliver an optimal service.
